Division Manager

Job Number: 2017-3980

Permanent   |  Waterdown, Ontario   |  Posted on Dec 18, 2017 ← Back

In a key leadership role, the Division Manager is responsible for the coordinating, implementing and supervising of all phases of the division’s activity to ensure effective, efficient, and profitable outcomes for our clients and the company.  The three business units that the Division Manager is responsible for are:  Water Management, Plant Health (Turf) Care & Maintenance Enhancement.  This role requires leadership, accountability and strong communication skills.  All objectives are to be in alignment with Gelderman Landscape Services Corporate goals, key performance targets and policies.


Duties for this position include but are not limited to:


Division Management:

  • Directs division’s internal operations to achieve budgeted results and other financial criteria
  • In collaboration with the VP Maintenance & Snow, establishes divisions short/long term planning and budget level to support strategic business objectives
  • Implements the procedures, systems, policies and controls to promote communication and service
  • Train and manage all reporting staff within the framework of company policies and procedures
  • Participates in the development and execution of each division’s sales strategy
  • Share knowledge with each branch and head office on effective practices, competitive intelligence, business opportunities and needs
  • Fosters a customer-centric environment where caring and responsive service is paramount


Client Relations Management:

  • Proactively communicates with client/customer on upcoming services and changes in the regular service schedule
  • Communicates with property managers, home owners and subcontractors
  • Develop new customer processes, collaborating with Branch Managers to maintain relationships with clients
  • Track and manage all Client renewal opportunities (Irrigation only)
  • Conducts on-site client visits with new and existing customers
  • Identify areas of opportunity to increase client satisfaction
  • Create & execute projects and be able to revise as appropriate to meet changing needs and requirements
  • Effectively apply the Gelderman Way and enforce company protocols
  • Ensure required documentation is complete
  • Build existing client relationships and generate new business with property managers


Financial Management:

  • Develop divisional budgets with VP and operates within them
  • Assumes complete responsibility for Actual Profit & Loss statement performance to budget.  Works to decrease unproductive hours, reduce costs and increase cash flow of the division.  Constantly monitors volume of work and labour costs for maximum effect
  • Reviews weekly and monthly contracts to ensure desired Gross Margin.  Assures adequate margins are maintained to achieve profitability standards
  • To ensure pricing and estimating is accurate
  • Manages accounts receivable collections
  • Present monthly financials to senior management


Business Development:

  • Prospect for new business, developing relationships with property managers and other to increase sales within Water Management and Plant Health Care
  • Ensures that the division’s sales leads and proposals are maintained within the company software, and that follow-up with customers is being executed in a timely manner.  Ensures all estimates are prepared within the company’s systems and approved as needed prior to presenting or submitting to customers
  • Maintains an accurate company database of current customers, prospective customers and past customers to support the marketing and sales efforts
  • Sells projects and service contracts at approved prices to meet or exceed targeted profit margins
  • Coordinate and work together as a team with all branch locations, monitoring and assisting in the focus of specific activities that are aimed at new sales and key customer renewal efforts; leveraging the Branch Team’s expertise with yours


Brand Awareness:

  • Communicate Gelderman’s core values, mission and vision
  • Take an active role in representing Gelderman in the marketplace and various industry organizations and events
  • Provide customer focused resources per year such as Lunch ‘n Learns, speaking engagements, and articles/tip sheets



  • Oversee enforcement of Company policies in regard to health and safety and operating procedures
  • Communicate workplace hazards and control procedures to workers
  • Take reasonable precautions to ensure safety of workers
  • Actively support and participate in the health and safety program
  • Performing workplace inspections and information sessions
  • Participating in accident investigations, correcting substandard acts or conditions
  • Provides on-site training in job duties, equipment operation and company policies and procedures to maximize efficiencies and productivity-ensuring staff are properly signed off prior to operating equipment



Technical skills/job knowledge:

  • 5+ years of experience managing a Division of $2 Million in revenue or more within the landscape or construction industry
  • Strong background and knowledge of strategic account management, sales process and product selling
  • The ability to influence and negotiate by aligning insights to key customer priorities
  • Must exhibit excellent written, oral and presentation skills
  • Encompasses strong interpersonal, planning, analytical skills and business acumen for effective decision making
  • Ability to make business decisions and think in broad terms, considering the impact across all Gelderman Landscape Services branches and business units
  • Strong research and analysis skills, negotiation, cold-call and prospecting skills, as well as collaboration and project management skills
  • Advanced knowledge of business software; Microsoft Office, Project Manager, etc.
  • A passion for service excellence
  • Highly-motivated with excellent time management discipline
  • Ability to present to executive and senior level management
  • Ability to work occasional evening and weekends as required

Job summary


Gelderman Landscape Services

Job Type



Waterdown, Ontario

Start Date

Jan 15, 2018

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