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Operations Manager

Job Number: 100

Permanent   |  North York, Ontario   |  Posted on Oct 09, 2019 ← Back

General Description

The Operations Manager is responsible for the overall operations of the company. On a high level, this includes overall management of the Shop, managing the fieldwork, HR, our small and large tool investment and fleet management. 


Responsibilities / Accountabilities

  • Reporting and communicating to the senior management team
  • Updates/ Paperwork - reviews staff paperwork before submission to office
  • Identify deficiencies/ efficiencies within company
  • Managing and giving daily direction and support to the crew leaders
  • Visiting jobs/ properties for quality control
  • Talking with owners and property managers, attending meetings
  • Ensuring that all employees are following the policies for the company
  • The Operations Manager should be proficient in the proper and safe use of the same equipment that the staff uses: line trimmers, hedge trimmers, lawn mowers, chainsaw, pole chainsaw blower, ride mowers, core-aerator, rototiller, fertilizer spreader, and hand tools, etc.
  • Manages sub-contractors where necessary
  • Inventory Management 
  • Tool and Equipment repair and maintenance management
  • Ordering of plant material and aggregate from various suppliers
  • Coordinate pick-up vs delivery with said suppliers
  • Assist in quoting
  • Ensure all job notes are clear and concise for crews before job begins
  • Assist in scheduling of tasks and jobs for the various crews
  • Utilize various marketing and branding techniques to boost exposure for the company
  • Training new hires and conducting employee reviews on a quarterly basis
  • Running training and workshop events for staff during the year
  • Tracking employee performance and following up with initial actions when needed
  • Maintain equipment in working order and send out those needing servicing
  • Report on vehicle statuses and set up maintenance appointments


  • Reports 
    • Oversight of the Daily Updates of all supervisors
    • Review of daily work reports/updates
  • Quarterly tool inventory, damage report
  • Monthly report on staff
  • Monthly report on vehicles


  • Minimum 8 years related experience
  • Proven leadership, organizational, scheduling, and time management abilities
  • A complete understanding of landscape installations
  • Valid G driver’s license and a clean driver’s abstract
  • First Aid/ CPR Certification
  • Demonstrated equipment operation and knowledge
  • Ideally, has knowledge of proper application of pesticides and fertilizers, identifying, treating plant disease and insect problems, proper pruning and trimming techniques of trees and shrubs
  • Employee management experience (multiple crews)
  • Project management (impact of changes, scope, etc.)
  • Quality control experience
  • Ability to motivate, train, and direct staff and encourage team spirit
  • Equipment maintenance and repair experience
  • Familiarity with Excel, Word, and Google Drive, Jobbers
  •  Strong interpersonal and communication skills

Job summary


Wildrose Gardening

Job Type



North York, Ontario

Start Date

Oct 21, 2019

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