Operations Manager

Job Number: 100

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General Description

The Operations Manager is responsible for the overall operations of the company. On a high level, this includes overall management of the Shop, managing the fieldwork, HR, our small and large tool investment and fleet management. 

 

Responsibilities / Accountabilities

• Reporting and communicating to the senior management team
• Updates/ Paperwork - reviews staff paperwork before submission to office
• Identify deficiencies/ efficiencies within company
• Managing and giving daily direction and support to the crew leaders
• Visiting jobs/ properties for quality control
• Talking with owners and property managers, attending meetings
• Ensuring that all employees are following the policies for the company
• The Operations Manager should be proficient in the proper and safe use of the same equipment that the staff uses: line trimmers, hedge trimmers, lawn mowers, chainsaw, pole chainsaw blower, ride mowers, core-aerator, rototiller, fertilizer spreader, and hand tools, etc.
• Manages sub-contractors where necessary
• Inventory Management 
• Tool and Equipment repair and maintenance management
• Ordering of plant material and aggregate from various suppliers
• Coordinate pick-up vs delivery with said suppliers
• Assist in quoting
• Ensure all job notes are clear and concise for crews before job begins
• Assist in scheduling of tasks and jobs for the various crews
• Utilize various marketing and branding techniques to boost exposure for the company
• Training new hires and conducting employee reviews on a quarterly basis
• Running training and workshop events for staff during the year
• Tracking employee performance and following up with initial actions when needed
• Maintain equipment in working order and send out those needing servicing
• Report on vehicle statuses and set up maintenance appointments

Deliverables

• Reports 
• Oversight of the Daily Updates of all supervisors

• Review of daily work reports/updates

• Quarterly tool inventory, damage report
• Monthly report on staff
• Monthly report on vehicles

Qualifications

• Minimum 8 years related experience
• Proven leadership, organizational, scheduling, and time management abilities
• A complete understanding of landscape installations
• Valid G driver’s license and a clean driver’s abstract
• First Aid/ CPR Certification
• Demonstrated equipment operation and knowledge
• Ideally, has knowledge of proper application of pesticides and fertilizers, identifying, treating plant disease and insect problems, proper pruning and trimming techniques of trees and shrubs
• Employee management experience (multiple crews)
• Project management (impact of changes, scope, etc.)
• Quality control experience
• Ability to motivate, train, and direct staff and encourage team spirit
• Equipment maintenance and repair experience
• Familiarity with Excel, Word, and Google Drive, Jobbers
•  Strong interpersonal and communication skills

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Job summary

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