Client Care Manager

Job Number: 1

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CLIENT CARE MANAGER (Account Manager) - WATERDOWN, ON (HEAD OFFICE)  

SUMMARY:  Your role as a Client Care Manager within the company is dynamic as you will manage customer relationships and their contracts within a specific portfolio region for both the landscape and the winter season. Responsibilities will also include for selling landscape enhancements while targeting a 90% customer retention (contract renewals). As a team member of Garden Grove, you will demonstrate and promote our values to clients, employees, partners and the community at large and lead the Garden Grove C.A.R.E. brand promise of Consistency, Accessibility, Reliability and Expertise.

As a Client Care Manager, Here’s What You’ll Do:

• Develop and maintain strong professional relationships with clients and facilitate open lines of communication via e-mail, phone or face to face to ensure continuous sales growth and excellent customer service
• Perform site visits, site evaluations, and formal meetings with our clients to ensure a high level of quality and service, resulting in a minimum of 90% contract renewal rate.
• Prepare estimates and proposals for presentation to clients and potential clients.
• Present enhancement and landscape rejuvenation ideas  to existing clients, maximizing sales opportunities to meet sales budgets, while improving our client’s properties.
• Educate clients on current landscaping trends and practices.
• Assist in resolving issues, problems or concerns with our clients, expedite client service when needed.
• Develop strong relationships with Garden Grove team members to ensure that customer service and production teams are coordinated on serving the needs of our clients.

What you will need to be successful in this role:

• A degree in landscape management, horticulture, or equivalent experience in property management or a customer service related field.
• min 5 years’ experience in the landscape management field as a manager. Landscape Industry Certification preferred.
• Strong computer skills in Microsoft Office Suite and other CRM systems.   
• An expert knowledge of landscape maintenance programs, knowledge of plant material and installation standards.
• Exceptional communication skills; the ability to communicate clearly both verbally and in writing with co-workers and clients.
• Strong project management and customer relationship skills
• A positive attitude and a natural ability for working in a cooperative team environment.
• Must be extremely motivated and highly organized.
• Excellent interpersonal skills, outgoing personality.

Our Values

COMMUNICATION: We value listening attentively, processing thoughtfully and speaking deliberately.

RESPECT: We value regarding others higher than ourselves. This leads to harmony with our co-workers and conscientiousness with our customers.

TRUST: We value action that backs up talk. We know trust is earned slowly over time but can be shattered in an instant.

MOTIVATION: We value a hungry desire. Our best work is only going to happen as a result of our own initiative and enthusiasm.

TEAMWORK: We value the strength of the team. Our goals can only be achieved when each person is giving their all.

INNOVATION: We value learning. We know that past mistakes are only of value if they inform future action.

Incentives for you:

• Competitive Salary and Incentive Bonuses
• Comprehensive Benefits Package
• Company vehicle, iphone, ipad, laptop
• Ongoing Training and Development 

Our team is growing forward – Garden Grove is the ideal place to start or further your landscape career.  Since our inception in 1990, Garden Grove Landscaping has seen steady growth and has become widely recognized as a service leader in the landscape industry. Having developed a strong reputation for excellence we continue to grow as an organization because of our focus on team building, quality and customer satisfaction.

Please apply online at GardenGrove.ca/Careers  We appreciate all applicants, however only those selected for an interview will be contacted.  Garden Grove Landscaping Inc. is an equal opportunity employer. 

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Job summary

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